![]() ![]() You are responsible for each item until we receive it. When returning items to The Fife Arms, please ensure that they are well packaged and protected from damage in transit, within the original packaging. To arrange a return or exchange, please contact customer services using the above below or by email at receipt of your returns request, we will email you a returns label to attach to the packaged item(s).If you would like to arrange a return via home collection or a collection point drop off, please inform us when you submit your returns request and we can help organise this with you. Return shipping will be charged at standard shipping rates based on your shipping location. ![]() Returns are only accepted online for products purchased directly from our online shop and shall be made in accordance with our Online Shop Terms of Use. If you are unhappy with your purchase for any reason, you can return it to us no later than 28 days from the date you receive it and provided the item is in saleable condition, we will refund or exchange the item(s), excluding any delivery charges. If on receipt of your product you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it. Please note that we do not deliver to all destinations from all of our shipping locations, and we are unable to deliver items to the following destinations from any of our shipping locations: Aaland Islands, Albania, Armenia, Belarus, Cook Islands, Fiji, French Polynesia, French Southern Territories, Georgia, Gibraltar, Heard Island and Mcdonald Islands, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, South Georgia and the South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna. We aim to dispatch all orders within 5 working days. The information contained in this Shipping and Returns Policy is subject to our Online Shop Terms and should be read in conjunction with them. The Fife Arms, Mar Rd, Braemar, Aberdeenshire, AB35 5YN, Scotland. If applicable, international duties and taxes are also calculated at checkout. Our shipping charges are calculated live at the checkout with our delivery partner DHL Express. Due to ongoing issues across the UK with all delivery platforms, we cannot guarantee arrival of your purchases before the January 4th. ![]()
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